Refund Policy

Purchase availability

Checkout is currently closed and this site is not accepting payments. The purchase-refund rules below apply when paid checkout is available and you have made an actual purchase. Displayed prices and a test balance are not evidence of a payment.

Signup, mock, Sandbox and operator acceptance credits have no cash value, are not refundable for money and cannot be transferred into a purchased balance. Stripe Sandbox activity is test activity, not a charge to a real card.

Unused credit packs

You may request a full refund of an entirely unused purchased credit pack within seven days of payment. Eligibility is assessed against that order and its original credit batch, including effective consumption or active reservations. A different credit balance elsewhere in the account does not make a used pack unused.

An approved refund returns to the original payment method and removes the corresponding purchased credits. Partly used packs fall outside this voluntary unused-pack policy; incorrect charges, faulty delivery and mandatory consumer rights are assessed separately.

Purchased credits have no scheduled expiry. This is separate from the seven-day unused-pack refund-request window and the seven-day availability of a successful video.

Failed or delayed generation

A confirmed final technical failure returns the original credits consumed by that task once. This is a service-credit reversal, not an automatic cash refund. A task that is processing or being reconciled is not yet a confirmed failure.

Do not assume that leaving the page cancels a background task. Check My videos or contact support about a delayed or uncertain result. AI outputs can vary; technical non-delivery and concerns about a delivered result need different assessments.

Requesting help or a refund

Email support@tiptoeinmyjordans.online, preferably from your account email, or open a Support Ticket. Include the order reference, purchase date and reason for the request. For a task issue, also include its task reference. Do not send passwords, full card numbers or security codes.

Refund requests are reviewed through support. We may need information to verify the order and requester. A request does not itself confirm eligibility or completion of a refund. Once a refund is processed, the payment provider and bank control when it appears on your statement; we do not guarantee a specific bank-arrival date.

Mandatory rights

This voluntary policy does not limit applicable consumer rights, including remedies for faulty delivery or any applicable withdrawal rights. A photo-permission declaration is not a waiver of those rights. Where immediate digital performance needs a separate acknowledgment, it must be presented before a purchase; uploading a photo alone does not provide it.